Privacy Policy

1Introduction

Welcome to the website of L.p.m. Teleinformatica Ltda (hereinafter "we", "us", "our", or "the Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have regarding your data.

This policy applies to all information collected through our website and any related services, forms, or communications. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described herein.

We operate in compliance with Brazil's Lei Geral de Proteção de Dados (LGPD — Law No. 13,709/2018) and, where applicable, the European Union's General Data Protection Regulation (GDPR — Regulation (EU) 2016/679), as well as other relevant data protection laws.

2Information We Collect

We may collect personal information in the following ways:

2.1 Information You Provide Directly

• Contact forms: When you fill out a contact, quote request, or inquiry form on our website, we collect your name, email address, phone number, company name, and the content of your message.
• Email and telephone communications: When you contact us by email or phone, we may retain records of that communication, including any personal details you voluntarily share.
• Commercial interactions: If you become a client or partner, we collect billing information, tax identification numbers, addresses, and other information necessary to fulfill a contractual relationship.

2.2 Information Collected Automatically

• Usage data: Our web server automatically records information such as your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and the date and time of your visit.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience and collect analytics data. Please see Section 4 for full details.
• Analytics data: We use Google Analytics to understand how visitors interact with our website. This service may collect data about your device, browsing behavior, and approximate geographic location.
• Advertising data: If you arrive at our website through a Google Ads advertisement, Google may collect certain interaction data to measure campaign performance. This is governed by Google's own Privacy Policy.

3How We Use Your Information

We process personal data only for legitimate purposes and on a lawful basis. Specifically, we use your information to:

• Respond to your inquiries, messages, and service requests submitted through contact forms or other channels.
• Provide, manage, and improve the telecommunications and IT services we offer.
• Send you requested information about our products, services, or proposals — only with your explicit consent or where there is a legitimate contractual interest.
• Comply with legal and regulatory obligations, including tax and accounting requirements under Brazilian law.
• Analyze website usage patterns to improve the usability, content, and performance of our website.
• Measure the effectiveness of our online advertising campaigns (including Google Ads) and optimize our marketing spend.
• Prevent fraud, unauthorized access, and other illegal activities.
• Exercise or defend our legal rights when necessary.

We will never sell your personal data to third parties, nor will we use it for purposes that are incompatible with those stated above without first obtaining your consent.

4Cookies & Tracking Technologies

Cookies are small text files placed on your device when you visit our website. We use the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the website to function correctly. They enable basic features such as page navigation and security. They cannot be disabled without affecting the site's functionality.
• Analytics and performance cookies: We use Google Analytics to collect aggregated, anonymized data about how visitors use our website. This helps us understand which pages are most popular, how users navigate the site, and where improvements can be made. Google Analytics sets cookies such as _ga, _gid, and _gat. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Advertising and marketing cookies: If you reach our site via Google Ads, Google may place cookies to track conversions and serve relevant advertisements. These cookies are governed by Google's Privacy Policy. You can manage your Google ad preferences at adssettings.google.com.
• Preference cookies: These cookies remember your choices (such as language or region settings) to provide a more personalized experience.

Managing cookies: You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more information about managing cookies, visit www.allaboutcookies.org.

5Sharing With Third Parties

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

• Service providers: We engage trusted third-party companies to help us operate our website and business, such as web hosting providers, email platforms, and analytics services. These companies are contractually obligated to process data only according to our instructions and to maintain appropriate security standards.
• Google LLC: We use Google services including Google Analytics and Google Ads, which may process usage and device data in accordance with Google's Privacy Policy.
• Legal requirements: We may disclose your personal data if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and the options available to you.
• With your consent: We may share your information with other third parties when you have given explicit consent for us to do so.

All third-party service providers with whom we share data are required to maintain the confidentiality and security of your information and to use it solely for the purpose for which it was shared.

6Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact form submissions: Retained for up to 24 months from the date of submission, or until you request deletion, whichever occurs first.
• Client and contractual records: Retained for a minimum of 5 years following the end of the contractual relationship, in accordance with Brazilian fiscal and commercial law requirements.
• Website analytics data: Retained in aggregated or anonymized form for up to 26 months, consistent with Google Analytics default settings.
• Email communications: Retained for as long as the relationship is active and for up to 3 years thereafter for legal and operational purposes.

Once the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.

7Data Security

We take the security of your personal data seriously and implement a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols (HTTPS).
• Access controls restricting data to authorized personnel only, on a need-to-know basis.
• Regular security assessments and updates of our systems and software.
• Staff awareness and training regarding data protection obligations.
• Physical security measures at our business premises to prevent unauthorized access to equipment storing personal data.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly investigating and remedying any security incidents that may occur.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority (ANPD — Autoridade Nacional de Proteção de Dados) and affected individuals in accordance with applicable legal requirements.

8Your Rights

Under the LGPD and, where applicable, the GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data along with information about how it is used.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Deletion (Right to be Forgotten): You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when processing is unlawful — subject to legal retention obligations.
• Right to Anonymization or Blocking: Under the LGPD, you may request the anonymization, blocking, or elimination of unnecessary or excessive data, or data processed in non-compliance with the law.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, and we will stop unless we have compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Brazilian data protection authority (ANPD — www.gov.br/anpd) or, if you are in the EU/EEA, with your local supervisory authority.
• Right to Information about Sharing: You may request information about which public and private entities with whom we share your personal data.

How to Exercise Your Rights: To exercise any of the rights listed above, please contact us using the information provided in Section 11 of this policy. We will respond to your request within 15 business days, in accordance with LGPD requirements. We may ask you to verify your identity before processing your request to ensure the security of your data.

9Children's Privacy

Our website and services are directed at business professionals and organizations and are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not submit any personal data through our website.

If we become aware that we have inadvertently collected personal data from a child under 18 without appropriate parental or guardian consent, we will take immediate steps to delete that information from our records. If you believe we have collected data from a minor, please contact us immediately at contato@grupolpm.site.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will revise the "Last updated" date at the top of this page.

For material changes that significantly affect how we process your personal data, we will make reasonable efforts to notify you — for example, by posting a prominent notice on our website or by contacting you directly via email if we hold your contact information.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes have been posted constitutes your acknowledgment of those changes.